Terms of Service

By accessing or using the Irozen website (irozen.com) or engaging our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our site or services.

These terms apply to all visitors, prospective clients, current clients, and any other person who accesses or uses our website or engages with our services in any capacity.

Irozen operates as a legitimate Software Service Provider (SSP) offering web development, SaaS development, UI/UX design, and related digital services to businesses and organisations globally.

Irozen provides professional software design and development services, including but not limited to: web application development, SaaS platform development, mobile application development, UI/UX design, API and backend engineering, and associated technical consulting.

The specific scope, deliverables, milestones, timelines, and pricing for any engagement are formally defined in a Statement of Work (SOW) or Project Agreement executed by both parties. These Terms of Service govern the general relationship between the client and Irozen and are incorporated into every project agreement by reference.

Irozen reserves the right to decline, modify, or discontinue any service offering at its discretion.

Each project is structured around clearly defined milestones as specified in the relevant Statement of Work. Irozen will exercise all reasonable professional efforts to deliver each milestone within the agreed timeframe.

Timelines are contingent upon the timely provision of required materials, assets, access credentials, and feedback from the client. Delays attributable to the client — including late feedback, late approvals, or failure to provide required content — may extend project timelines without penalty to Irozen.

Irozen will notify the client in writing of any anticipated delays on our part and will propose a revised schedule. Material timeline changes require written agreement from both parties.

Milestone approvals are binding. Once a client formally approves a milestone in writing (including via email), that milestone is considered accepted and completed for the purposes of invoicing and project progression.

You agree to: (a) provide accurate, complete, and timely information required for the project; (b) respond to requests for materials, approvals, and feedback within the timeframe specified in the project agreement (typically 3–5 business days unless otherwise agreed); (c) ensure you hold all necessary rights, licences, and permissions to any content, data, or materials you provide; and (d) make payments in accordance with the agreed schedule.

The client acknowledges that failure to fulfil these responsibilities may adversely impact project timelines and quality. Any resulting delays are the client's responsibility.

Payment schedules, amounts, and milestones are specified in your individual project agreement. Unless otherwise agreed in writing, a minimum deposit of 30% of the total project value is required before commencement of work.

Invoices are payable within 7 calendar days of issuance unless otherwise specified. Late payments beyond 14 days may result in a pause of active work until the outstanding balance is settled in full.

All fees are exclusive of applicable taxes (including VAT, GST, or equivalent) unless expressly stated otherwise in the invoice.

Upon receipt of full and final payment for all outstanding invoices relating to a project, Irozen assigns to the client all intellectual property rights in the custom deliverables created specifically for that project, unless otherwise agreed in writing in the project agreement.

Irozen retains the right to display completed work in its portfolio and use it for marketing and promotional purposes unless the client requests confidentiality in writing prior to project commencement.

Third-party open-source libraries, frameworks, design systems, and tools used within the project remain subject to their respective licences. It is the client's responsibility to maintain compliance with those licences after project handover.

Irozen retains ownership of any pre-existing intellectual property, internal tools, reusable components, or methodologies used in the delivery of services.

Both parties agree to keep confidential any proprietary, sensitive, or commercially valuable information shared during the course of the engagement and not to disclose such information to third parties without prior written consent.

This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was independently developed by the receiving party; (c) was already known to the receiving party prior to disclosure; or (d) is required to be disclosed by applicable law, regulation, or court order.

Confidentiality obligations survive the termination or expiry of any project agreement for a period of 3 years.

The number of revision rounds included in each project phase is specified in the relevant project agreement. Revisions are defined as reasonable amendments within the agreed scope. Changes that materially alter the scope, functionality, design direction, or agreed deliverables constitute new scope.

Additional revisions beyond the agreed allowance, and any new scope changes, will be subject to additional charges quoted in advance and confirmed in a written change order before additional work commences.

Irozen warrants that services will be performed with reasonable professional skill and care, consistent with industry standards.

We do not warrant that deliverables will be entirely free from defects or that they will meet every requirement not expressly stated in the project agreement. We do not warrant specific business outcomes (such as revenue growth, search rankings, or user acquisition targets).

The Irozen website and its content are provided 'as is' without warranties of any kind, express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by applicable law, Irozen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational harm, arising from the use of our services or website.

Our total aggregate liability to any client arising from or in connection with a specific project engagement shall not exceed the total fees paid by that client for the project giving rise to the claim.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Either party may terminate a project engagement by providing written notice. Irozen will issue a final invoice for all work completed up to the date of termination. Completed deliverables and work-in-progress will be released upon receipt of the final payment.

Irozen reserves the right to immediately suspend or terminate access to its website and services, without liability, for any user or client who violates these Terms, engages in fraudulent activity, or fails to make payment.

Termination of a project agreement does not affect any accrued rights, liabilities, or obligations of either party.

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, without regard to conflict of law principles.

In the event of any dispute arising from or relating to these Terms or any project engagement, the parties shall first attempt to resolve the matter through good-faith negotiation. If negotiation fails within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

Irozen reserves the right to update these Terms of Service at any time. Changes become effective upon posting to this page, with an updated 'Last updated' date. Continued use of our website or services after changes constitutes acceptance of the revised terms.

For material changes affecting active clients, we will provide reasonable notice via email.

For any questions or concerns regarding these Terms of Service, please contact us:

Email: hello@irozen.com

Address: Irozen Studio, Dhaka, Bangladesh

We aim to respond to all enquiries within 2 business days.